Terms & Conditions
Effective Date: March 8, 2025
By purchasing and enrolling in our programs, courses, memberships, or coaching services, you agree to the following terms and conditions. Please read them carefully.
1) Self-Guided Online Courses
Self-guided courses, including but not limited to Mindset Reset, Career Transition, Align Your Career Path, The Trust Factor + Bonuses, Manifest Abundance, Holiday Gift Guide, Should I Stay in This Relationship, The Discover the Power Within, The Trust Factor, are final sale and non-refundable. Due to the digital nature of these courses, all purchases are considered final, and no refunds will be issued.
2) Online Programs with Workshop Series
For programs that include both online content and live workshops, such as The Discover the Power Within Camaraderie Program, Rediscover Our Relationship Program, The Making Money Manifesto, the following refund policy applies:
Full Refund: If cancellation is requested in writing before the orientation session is completed. To ensure clarity and a fair resolution, a meeting with the coach is required to discuss the situation before the refund is processed.
25% Refund: If cancellation is requested after the orientation but before the second workshop session is provided (regardless of attendance).
No Refunds: After the second workshop is provided.
Students will retain access to the online program even if they discontinue live participation after the second workshop.
3) Membership Levels including, but not limited to Seeds of Transformation, Leadership Momentum, and Brand Accelerator
Membership access is for one person only. If you'd like to invite a friend or family member, they must enroll through a separate account. Sharing your login, content, or replays is strictly prohibited and may result in immediate removal without refund.
All sales are final and non-refundable. You may cancel anytime before your next billing cycle. After cancellation, access remains active until the end of your current billing period.
These memberships are for personal growth only and are not intended for coach training or observation. If you're looking to learn how Brandi coaches, please explore our mentorship or certification programs.
Disrespectful, disruptive, or harmful behavior will result in removal without refund. We are committed to maintaining a safe, supportive space for all members.
For more focused support in a specific area—such as healing a marriage, rebuilding confidence, increasing income, or growing a business—please explore our targeted coaching programs.
Membership provides freestyle coaching and emotional guidance, not structured, step-by-step frameworks.
4) Private Group Coaching
Programs such as Wisdom Wednesdays and Thankful Thursdays are final sale and non-refundable. To ensure clarity and a fair resolution, a meeting with the coach is required to discuss any concerns before making any adjustments.
5) One-on-One Coaching
All one-on-one coaching purchases are final and non-refundable. However, if you have unused sessions, they may be applied as a credit toward eligible online programs or future coaching sessions. To ensure clarity and a fair resolution, a meeting with the coach is required to discuss the situation before any credit adjustments are made. Please refer to your signed coaching agreement for further details, otherwise all sales are final.
6) Payment Policy
All bookings require full payment to secure and begin the program. Visa, MasterCard, Discover, and American Express are accepted online.
Payment plans must remain current for continued access to courses, workshops, group coaching, or private coaching sessions. Failure to make timely payments may result in temporary suspension or permanent revocation of access until the account is settled.
If a payment fails and remains unresolved for more than 7 days, program access may be paused until the balance is paid in full.
In the event of non-payment beyond 30 days, the coach reserves the right to employ a third-party collection agency to recover the outstanding balance. Any additional fees associated with the collection process will be the responsibility of the Student.
7) Scheduling & Attendance
Group Coaching & Workshops: To get the most value from your program, you are encouraged to attend and participate in all sessions. Attendance is not mandatory but is highly recommended for the best experience.
One-on-One Coaching: Sessions must be scheduled in advance. If a session needs to be rescheduled, at least 24 hours' notice is required, or a late rescheduling fee is administered to retain the missed session. Arriving 10 minutes later or more is considered a no-show and will result in an automatic cancellation without the opportunity to reschedule.
Camaraderie Program Specific Rules: If you arrive more than 5 minutes late to a group session without notice, you must acknowledge this to the group and take responsibility for the missed session.
Clarity Calls: Must be rescheduled at least 24 hours in advance online. Missing a Clarity Call by more than 2 minutes will result in an automatic cancellation without the opportunity to reschedule.
8) Disclaimers & Responsibility
The Student understands that the Coach is not acting in the capacity of a doctor, licensed dietitian, psychologist, or any other licensed professional and that any advice given by the Coach is not meant to take the place of advice from these professionals. If the Student is under the care of a healthcare professional or currently uses prescription medications, the Student should discuss any dietary changes or supplement use with their doctor and should not discontinue any medications without medical supervision.
The Student acknowledges that they take full responsibility for their life, well-being, and all decisions made during and after the program.
The Coach makes no guarantees regarding specific results or outcomes from participation in courses, programs, or coaching sessions. The success of each participant depends on their commitment, effort, and application of the material.
The Pleasure Path is a self-guided workbook and audio experience intended for educational and personal growth purposes only. It is not a substitute for licensed therapy, sex therapy, or medical advice. The content is designed to support healthy communication, deepen connection, and inspire emotional and physical intimacy between consenting adult partners.
By participating in this program, both partners acknowledge that they are solely responsible for their experience and choices. Coach Brandi Kiana-Jo is not liable for any decisions, outcomes, or interpretations made based on the content provided. Please consult with a licensed professional for any medical, psychological, or relationship concerns beyond the scope of this program.
If at any time you or your partner feel emotionally unsafe, overwhelmed, or triggered, please pause the exercises and seek additional support.
9) Intellectual Property & Use Restrictions
All content provided in courses, programs, and coaching sessions is the intellectual property of Brandi Kiana-Jo and may not be copied, shared, or used for commercial purposes without written permission.
Unauthorized sharing or distribution of login credentials, course materials, or coaching content is strictly prohibited and may result in immediate termination of access without refund.
10) Arbitration, Choice of Law & Limited Remedies
If a dispute arises between the Coach and Student, both parties agree to submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules).
Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction. Such arbitration shall be conducted by a single arbitrator.
The sole remedy that can be awarded to the Student in arbitration, if applicable, is the refund of any unused portion of prepaid services, as determined at the sole discretion of the Coach. No consequential or other damages shall be awarded.
This agreement shall be governed by and construed according to the laws of the State of Hawai’i. If any provision of this Agreement is deemed unenforceable, the remaining portions shall remain in full force.
The Coach reserves the right to employ a third-party collection agency to recover unpaid balances as outlined in the Payment Policy.
11) Agreement to Terms
By purchasing and enrolling in any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
For any questions, please contact us at bkj@brandikianajo.com or visit www.brandikianajo.com
12) Group Coaching & Membership Participation Terms
These are the values we hold to protect the energy of this space. You don’t need to be perfect to be here — just present, respectful, and open. This is your space to grow, not perform. Come as you are, and let others do the same.
🌱 1. This is a safe space to grow — at your own pace.
You’re not behind. You’re not too much. You’re not broken. Come as you are, and allow others to do the same. We grow with grace here — not pressure.
🤝 2. We lead with respect, not reaction.
No bullying, yelling, name-calling, or passive-aggressive energy. This space is for healing, leadership, and real conversations — not harm.
🧘🏽♀️ 3. We hold space, not fix, force, or criticism.
You're welcome to share your truth and experience. We don’t give unsolicited advice or compare struggles. We listen with openness, not with the need to correct or control.
🔄 4. This is a recorded coaching space — by joining, you consent to being recorded.
Replays are added to the Membership or Group Coaching library for educational purposes so other members can grow through shared learning.
Clips may also be used for social media or promotional content, always with care and intention. We don’t share deeply personal or vulnerable content without thoughtful context, more so to show coaching or feedback from coaching. If you're unsure about what you’re sharing, you’re welcome to receive without speaking or showing your face (camera off), but make sure your first name is shown, so you aren’t denied access.
💬 5. Speak your truth — with kindness.
Be honest, clear, and compassionate. There’s room for emotion and disagreement here — but never for disrespect.
🙏🏽 6. Honor the energy of the group.
If you feel triggered or emotional, you can pause, breathe, or just listen. You don’t have to talk to benefit. Just being here is enough.
💡 7. We are here to grow, not perform.
This is a real space for real people. You don’t have to have all the answers. You don’t need a perfect brand or a polished voice. We celebrate authenticity over performance, always.
✨ Coach Brandi’s Reminder:
“This is a sacred space for momentum, not pressure. Show up real. That’s more than enough.”